Monday, February 21, 2005

My Notebook Saga continues.....

Yes it does and I still can't use it without a plug. I was not able to bring it to the shop to be exchanged for the service unit. I needed it badly due to the event last friday where I had to send and receive various emails among other tasks.

I also realized that even if they backed up all my files to be transferred to the service unit, I would need to download and install so many programs which will take me ages. I just cant send this unit for diagnosis for at least three days.

I wrote the President who had been a long time client in the bank and narrated my sad tale. He ordered everyone concerned to check it out a-s-a-p.

I just waited and watched them answer each others emails. They were all 'orders' to expedite, whatever that means.

Friday morning, I received two calls from HP, one saying they will try to rush the unit diagnosis, another saying they will replace my battery with an extended one. I told them, gosh even if they replace with an extended battery I don't think it will work. Problem seems to be internal. I may not be a technician but for me its kinda obvious!

During last friday's presscon, I told some friends in the press of my frustration with the unit and it bothered me when they mentioned that upgrading the bios would make the unit more unstable!

After the presscon, when I was on the way to Edsa Shang to visit the e-services event (my friend Edna convinced me to visit with her), I received a call from Compaq service center saying they decided to replace my unit with a brand new one. Alleluia!

I decided to check my mails via my phone and I read an email from HP president saying they better cut the bureaucracy and just replace my unit! ha ha....

Now, it remains to be seen whether this will happen. Watch for the next epsiode :)

5 comments:

Dennis Valdes said...

Ang bait ni Nilo! Ha, ha. Still it's been a super hassle for you and it sounds like a Lemony Snickett tale from Day 1, so perhaps replacement was inevitable.

jgotangco said...

The Presario line are really subpar IMO. We encountered a lot of problems with it so we decided to switch to the more pricier Vectra line.

bizdriven said...

HI Maan,

Maybe they could have fixed it, and would have fixed it if it was any other person....

But I guess youwere too important a customer not to make happy (grin)...

Dennis Valdes said...

Hey Maan, I was just surfing and came across this blog: http://icha-ck.blogspot.com/
Oh my gosh, for a second I thought your blog got translated to Indonesian!

Maan said...

Dennis,

Took a look at the link and I guess you thought so because we used the same template :)

I noticed that each time one newly registers for the service they offer a set of templates but does not include all types

I guess he started his blog along the same period as I did ergo the similarity.

maan